Privacy Policy
1. Information We Collect
“Personal information” refers to information that identifies or could reasonably be linked to you. It does not include anonymized or de-identified data. Depending on your interactions with the Services, we may collect:
Contact Information: name, billing/shipping address, phone number, email.
Payment & Financial Data: credit/debit card details, payment confirmation, transaction history.
Account Details: username, password, security questions, preferences, and settings.
Transaction Data: products viewed, added to cart/wishlist, purchased, exchanged, or returned.
Communications: information you provide when contacting customer support or otherwise communicating with us.
Device & Technical Data: IP address, browser type, device identifiers, and network information.
Usage Data: browsing activity, navigation patterns, and interactions with the Services.
2. How We Collect Information
We may collect information:
Directly from you when you create an account, make a purchase, or communicate with us.
Automatically through cookies, analytics tools, and device data.
From service providers such as payment processors, IT providers, and shipping companies.
From third-party partners including marketing and advertising networks.
3. How We Use Information
We may use personal information to:
Provide and Improve Services: process orders, payments, returns, shipping, manage your account, and personalize your shopping experience.
Marketing & Advertising: send promotional communications (email, SMS, or mail) and display tailored ads based on your interactions.
Security & Fraud Prevention: protect accounts, detect and prevent unauthorized or fraudulent activity, and secure our systems.
Customer Support & Communication: respond to inquiries, provide assistance, and maintain our business relationship.
Legal & Compliance: comply with laws, respond to government requests, and enforce our policies or terms.
4. Disclosure of Information
We may share your information with:
Shopify and other service providers (e.g., payment processors, shipping carriers, analytics providers).
Business & Marketing Partners for advertising and promotional purposes.
Affiliates and Corporate Group Entities.
Legal Authorities when required to comply with law, legal processes, or to protect our rights.
Business Transactions such as mergers, acquisitions, or asset transfers.
5. Relationship with Shopify
The Services are hosted on Shopify. Shopify collects and processes information to operate and improve its platform. Shopify may use your data for cross-merchant analytics and advertising features. For details on Shopify’s practices, please review the Shopify Privacy Policy.
6. Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of such sites. Please review their privacy policies before sharing personal information.
7. Children’s Privacy
Our Services are not intended for individuals under the legal age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us to request deletion.
8. Data Security & Retention
We take reasonable measures to protect your information, but no system is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
9. Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
Access / Know the personal data we hold about you.
Delete your personal data.
Correct inaccuracies in your personal data.
Portability of your personal data to another service provider.
Opt-out of Targeted Advertising or Data Sharing.
You can also manage communication preferences by using the unsubscribe link in our emails.
For details on exercising your rights with Shopify, visit the Shopify Privacy Portal.
10. International Data Transfers
We may transfer and process your personal information outside of your country, including in the U.S. and Canada. When required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.
11. Updates to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.”
12. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:
Email: support@theravie.co
Address: 99 Kneeland Street, Boston, MA 02111, USA