Returns & Refund

Return and Refund Policy

Thank you for shopping with us at Theravie. We are committed to ensuring your satisfaction with every purchase.

Returns

Our return policy lasts 60 days from the date of delivery. If 60 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in the original packaging
• Have a receipt or proof of purchase

Non-Returnable Items

Several types of goods are exempt from being returned, including:

Products marked as final sale or discounted/promotional items

Items that have been used, damaged by the customer, or are not in their original condition

Important: Items purchased on sale, with a discount code, or as part of a promotion are final sale and non-refundable.

Refunds 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@theravie.co.

Shipping Returns

To return your product, please contact us at support@theravie.co to request return authorization and mailing instructions.

You will be responsible for paying your own shipping costs for returning your item.

Shipping costs are non-refundable.

Need help?

If you have any questions, contact us at support@theravie.co — we're happy to help.